Last Updated: November 11, 2025
1. Acceptance of Terms
By accessing and using RealVigil's platform, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Description of Service
RealVigil provides a cloud-based platform for clinical trial protocol deviation management, including deviation tracking, reporting, analytics, and compliance tools. The service is provided "as is" and we reserve the right to modify or discontinue features at any time.
3. User Accounts
3.1 Registration
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials.
3.2 Account Security
You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized use.
4. Acceptable Use
You agree not to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Upload malicious code or attempt to breach security
- Use the service for any fraudulent or unauthorized purpose
- Interfere with or disrupt the service
5. Data Ownership and License
You retain all rights to your data. By using our service, you grant us a license to host, store, and process your data solely for the purpose of providing the service. We will not share your data with third parties except as required by law or with your explicit consent.
6. Payment Terms
Subscription fees are billed in advance on a monthly or annual basis. Fees are non-refundable except as required by law. We reserve the right to modify pricing with 30 days' notice.
7. Limitation of Liability
To the maximum extent permitted by law, RealVigil shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the service.
8. Termination
We may terminate or suspend your account at any time for violations of these terms. You may cancel your subscription at any time through your account settings.
9. Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of material changes via email or through the platform.
10. Contact Information
For questions about these Terms of Service, contact us at: legal@realvigil.com